| I haven’t received my parcel, why? |
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We invite you to check the carrier you have selected. You will receive a delivery date estimation by email. If this estimation is not expired, it means your order is still on its way.
If the delivery estimation is expired, we invite you first to check your tracking link. If there is an incident on your parcel journey, please contact us by filling the contact form on the website or at contact@fw-paris.com with your order number. Please note you can track your parcel at any time from your customer account. |
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